January 2020 - Present

Woman’s Place Podcast

In completing my master’s research I identified a gap in education about women’s history, so I created a website, social media, and a podcast on women’s rights and women’s history. I have engaged a network of curious individuals and developed a regular audience for educational podcasts and blog content.

January 2013 - Present

McMaster-Carr Supply Company

Fielded inbound customer questions about products, logistics, and billing, researching and responding to 90% or more of the incoming emails within 10 minutes, while providing complex operational and logistical solutions.

Demonstrated expertise in a wide array of industrial products out of a 500,000+ item catalog, finding creative solutions to meet customer maintenance, repair, and operation needs.

March 2020 - February 2022

McMaster-Carr Supply Company

Identified opportunities to expand the product offering, coordinated with suppliers to understand existing gaps in the offering, and brainstormed and sourced solutions to fill gaps.

Added hundreds of products to the catalog, which resulted in increased performance in the categories worked.

March 2017 - November 2019

McMaster-Carr Supply Company

Supervised and coached 25-50 direct reports, evaluating their work, scoring them against a rubric, meeting one-on-one for individual coaching, and training for optimal performance.

Identified operational opportunities to improve responsiveness and quality of responses to customers. Led projects and implemented strategies to make those improvements.

January 2014 - March 2016

McMaster-Carr Supply Company

Onboarded over 100 new hires, providing both classroom training and over-the-shoulder, on-the-job support for researching products, finding tactical solutions, and composing well-written correspondence.

Created a branch-wide initiative on recovering gracefully from service failures to improve the customer experience and facilitated small group training sessions customized to the participants' roles and departments.

March 2016 - March 2017

McMaster-Carr Supply Company

Liaised with essential and large customers to streamline the purchase-to-payment process.

Identified friction points and innovated ways to incorporate customer preferences to ensure seamless transactions.

Presented procurement solutions to aerospace customers to create end-to-end systems integrations.

2004 - 2006

Eastside Christian High School

Recommended by the high school, created individualized tutoring plans for junior high and high school students for development in language and math.

Met weekly one-on-one with students from a variety of backgrounds to provide tailored instruction resulting in improved grades in the tutored subjects.

Developed strategies to increase engagement for those struggling with attention and to improve information retention for those with learning differences.

2006 - 2013

Technical Recruiter, Workbridge Associates
Project Manager, Vanguard Systems
Retail Manager, Skechers
Retail Associate, Skechers & Rockport

For more information about older history, please reach out.